DocuWare News

In The Wild Ride Starts Now – Data Governance Challenges in the New GDPR I wrote about the need to get serious about the forthcoming European General Data Protection Regulation. May 2018 is just around the corner, and many organizations are simply not prepared.

Has your company struggled with order backlog, billing capacity and responsiveness to customer requests?  Mercy Medical Laboratory did, until they implemented DocuWare to automate lab order management.

Graduates of the class of 2017, as Chief Evangelist of AIIM, a major technology association, I come here today with three missions:

Guest post by AIIM Chief Evangelist John Mancini

I’ve been “doing Document Management” at AIIM for more than two decades.

Perhaps admitting that is the first step on the path to my ultimate rehabilitation.

But seriously, I’ve been thinking a lot about DocuWare’s blog post from last month about the document management “not now” problem -- Why “Not Now” is the Wrong Document Management Choice – in the context of my two decades at AIIM.

Otto von Bismarck once said, “Laws are like sausages: it is better not to see them being made.”

Like sausage and laws, arriving at a common technology standard is not for the faint of heart. Acronyms and esoteric terms make it particularly messy.

“Self-transformation is empowering, energizing, even exhilarating. I mean just take a look at some of the titles of self-help books: Awaken the Giant WithinPracticing the Power of Now. Or here's a great one we can all relate to: You Are a Badass: How to Stop Doubting Your Greatness and Start Living an Awesome Life.

“When it comes to self-transformation, you can't help but get a sense of the excitement. But there's another type of transformation that occupies a very different emotional space. The transformation of organizations. 

German companies are planning a common login for the use of Internet services. Similar to how you can sign up for a lot of services by using your Facebook or Google account, they are developing a type of general key for the Internet that will simplify the process of logging in. The German initiative includes companies like Allianz, Axel Springer, Daimler, Deutsche Bank and the card service Here together with Fraunhofer and the European School of Management and Technology.

Mention “GDPR” in the U.S., and you’ll likely get a blank stare.

Mention “GDPR” in any business conversation in Europe and just about everyone will know what you’re talking about. The problem is that they’re probably not completely sure what they’re going to DO about it. 

Both fronts need to get up to speed on GDPR and set a strategy for dealing with it – and quickly.

Here’s a snapshot of what you need to know right now. 

Start talking about “technology change” to any organizational leader, and the conversation inevitably switches to “change management” like a wet blanket thrown over a campfire.

But change management is only as hard as the technology it’s trying to champion. The problem is not the process, but rather our long history of solutions that are poorly designed, hard to use, difficult to implement, and selected with marginal – if any – involvement from the people who will actually use them?

The technology landscape is littered with innovations that were initially resisted and waved off (sometimes with great emotion!) that have since become wildly successful – even crucial.