DocuWare News

ISO 9001 certification -- technically ISO 9001:2008 AND ISO 9001:2015 -- is a must-have for most manufacturing and service companies.  There are now over one million companies and organizations in over 170 countries certified to ISO 9001.  ISO 9001 certification is increasingly required in subcontracts, especially by European multinationals.

There are a wide variety of business advantages to ISO 9001 certification. 

Most organizations have in place a “CRM” or Customer Relationship Management system.  A CRM solution is used to track customer information, customer documents, relationships, and potential deals.  However, when organizations implement these systems, they often neglect a key issue – how to manage and organize the actual customer documents that flow through a CRM system – the raw material that actual creates value

A wide variety of document types and forms of customer documentation are involved moving a product from inventory to the customer:  invoices, packing lists, manifests, labels, advanced shipping notices, return material authorizations, handling notices, and a wide array of personalized offers and regulatory paperwork.

Procurement includes the processes by which manufacturing requirements are translated into supplier requirements; how supplier relationships are managed; and ultimately the ordering of goods and services needed to produce the product.

I’m just back from the DocuWare User Conference and it was a high point of the year for me.  Listening to customers talk about their goals, challenges, aspirations—and how they may be changing—never fails to be insightful. I was also paying close attention to the way customers talk about their goals relative to what industry analysts present as business trends.  For example, to what extent are customers focused on “going paperless” versus “digital transformation”?     

Misaligned and poorly constructed contracts create both increased cost and increase risk for many organizations.  According to the International Association for Contract and Commercial Management: 

A wide variety of documents are used during a manufacturing product development and design process.  These include Market Requirements Documents (MRDs), design sheets, research info, CAD/CAE drawings, standards and specifications, vendor catalogs, manufacturing instructions and a host of others.  

But perhaps most challenging are Engineering Change Orders (ECO), which are used to map Engineering requirements into Manufacturing requirements, and represent a major source of production bottlenecks within manufacturing organizations.